Laura A. Wysong

Summary of Experience
Ms. Wysong has over 17 years of experience leveraging technology to transform Fortune 500 company operations. She has proven experience managing global operations and programs requiring the planning, design, development and deployment of technology products and services. She has successfully managed over 40 programs with budgets spanning $1 million to $25 million involving multiple business units, functions and country operations. She has been responsible for reducing operating costs by over $200 million during her career using improved processes and technology to capture benefits. Industry experience includes over 12 years in telecommunications with additional experience in manufacturing, high tech, consumer products, financial services, energy, utilities and healthcare. Her primary areas of expertise include:
  • Program management for large global reengineering efforts, software replacement and development projects and packaged software implementations including SAP, Oracle and Peoplesoft
  • Program management of global merger acquisition and integration activities including the integration and alignment of operational processes, people and technology
  • Internet technology and eBusiness strategy development including the design, development and deployment of internet applications and the supporting technologies
  • Information technology strategy and planning including IT funding and investment planning, budgeting and prioritization planning
  • Reengineering and engineering the Information Technology function including initial assessment, process visioning, performance metric development, organizational design, reskilling strategies and the implementation of new processes, technologies and procedures
  • Shared service center strategy, design and implementation including service selection, funding and investment plans, service design, realignment of key processes, staffing, technology infrastructure design and implementation, call center technology implementation and outsourcing assessment and implementation.
  • Outsourcing process identification, assessment, vendor selection and implementation for the following support activities; accounting and finance, human resources, information technology, and customer service.
  • Reengineering and process design for several key business areas including procurement, human resources, information technology, supply chain, manufacturing and customer service
Work Experience
  • XOR, Inc., Atlanta, GA, Vice President Southeast Operations, 5/00 - 4/01
  • Ernst & Young LLP, Atlanta, GA, Senior Client Serving Executive, 3/98 - 5/00
  • Deloitte & Touche Consulting, Atlanta, GA, Senior Client Serving Executive, 9/96 - 12/97
  • Anheuser-Busch, Inc. St. Louis, MO, Corporate Senior Director, 11/95 - 8/96
  • Gemini Consulting, Morristown, NJ, Senior Management Consultant, 11/92 - 10/95
  • Independent Consultant, Denver, CO, Senior Consultant, 9/92 -11/92
  • General Electric Consulting, Denver, CO, Senior Consultant, 8/87 - 8/92
  • Electronic Data Systems, Corp, Detroit, MI, Systems Engineer, 9/84 - 7/87
Education
  • University of Denver, MBA, Finance (honors), 1992
  • University of Oklahoma, BBA, Finance, MIS, 1984
Consulting Engagements
Telecommunications
  • IT Operations Consolidation
  • Financial Operations Post Merger Integration and Shared Services Implementation
  • Network Customer Service Centers Consolidation Project
  • Information Technology Effectiveness Project & Strategy and Transformation
  • Billing and Financial Operations Analysis
  • Retail Strategy and Planning
  • Business Unit Strategic Planning Project
  • Sales Force Compensation System Development Project
  • Corporate Billing Application Development Projects
Retail and Consumer Products
  • Customer Revenue Optimization and eBusiness Initiative
  • IT Assessment, Replacement and Technology Enablement Project
  • Financial Services
  • Shared Services Implementation and Human Resources Redesign
Manufacturing
  • Concurrent Business Transformation/SAP
  • Application Portfolio Assessment
  • Corporate Quality and Reliability System
  • Corporate Financial System Migration
Oil and Gas
  • Information Technology Strategy & Strategy and Transformation
  • Lease Management Software Conversion
  • Purchase Order System Application Development
Utilities
  • Inventory Management and Control Application Development
  • Weight Measurement Application Design
Public Sector
  • Procurement Reengineering
  • Colorado Child Support Collection and Disbursement Application and Operation
  • Governor's Task Force for Computer Services Delivery
Health Care
  • Claims Processing Operational Cost Assessment
  • SAP Human Resource Design and Implementation
  • Information Systems Methodology Development
Travel and Entertainment
  • Shared Services Assessment and Operational Implementation Professional Services
  • Global Merger Integration Program
Publications
"Shared Services Strategy Toolkit", Deloitte & Touche Consulting Group, 1997
DB2 Tuning and Performance Guidelines, 1992
"General Electric Consulting Information Engineering Methodology and Training Program, 1990



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